Services

The Unibus Consortium provides some services in order to facilitate
access to information and integration between the company and its customers.

Information schedules and itineraries
The information on times and routes avail-
receive detailed information on site are regularly updated to better serve our customers.

Customer Service
The Customer Service is
constant improvement to provide the necessary support to our customers. Apart from information about the services provided and receipt of suggestions, complaints and compliments our clients build us an even better company.

Hours: 7am to 19hs Monday through Friday. Saturdays from 8am to 18hs. The electronic service works 24 hours.

Through an Audible Response Unit (ARU) you can check the schedules, the output terminals of the lines operated by the consortium. In addition, there are options of the information of the first and last time, just know the code line.

Lost and found
In Customer Service - Customer Service is
can verify that they were missing in the interior of our buses have been found.

Documents or other object lost, when found and delivered to our crews, are referred to the SAC in a minimum of 48 hours.

For documents, the query can be made by phone through the Call Center 0800-518818, Monday to Friday from 8:30 am to 12pm and from 13h to 17:30 h. Another object such as keys, it is necessary the presence of the customer for identification.

The objects remain available to interested parties 15 days beyond the day he was found. Lost unsought are referred to donate to charities and official documents delivered to the post office.

Perishable goods are discarded within 24 hours.

Lost and Found
In Customer Service - Customer Service is
can verify that they were missing in the interior of our buses have been found.

Documents or other object lost, when found and delivered to our crews, are referred to the SAC in a minimum of 48 hours.

For documents, the query can be made by phone through the Call Center 0800-518818, Monday to Friday from 8:30 am to 12pm and from 13h to 17:30 h. Another object such as keys, it is necessary the presence of the customer for identification.

The objects remain available to interested parties 15 days beyond the day he was found. Lost unsought are referred to donate to charities and official documents delivered to the post office.

Perishable goods are discarded within 24 hours.